Case Studies
Our certified professions are constantly engaging in videos, case studies and more, to ensure that we can share our expertise with our clients and peers.
Case Study #1
Successful Jira Service Management Implementation for a major US Bank
OVERVIEW
When our client, a multinational investment bank, needed a better way to track requests across the entire company, they turned to Jira Service Management and our roster of certified experts for a solution. Previously burdened with an outdated legacy system that could not withstand the payload of data, this financial services company required custom configuration of JSM and an accompanying Confluence knowledge base to provide superior functionality and performance. Used to track a variety of requests across the company, from HR to IT equipment, our solution needed to meet their specific use case and requirements – and be completed by the start of their new fiscal year.
Case Study #2
How Slack's BizTech team improved average lead time by over 50% using Jira
- 90% of employees use Halp
- 97% of IT support tickets are created using Halp
- 50% improvement on time to resolution
Case Study #3
How America’s top brokerage site adopted agile and
migrated to Atlassian cloud to lower costs, boost
efficiency, and dedicate more resources to innovation.
Case Study #4
Implementation Case Study for Fortune 100 Manufacturing Company
OVERVIEW
When our client’s Data and Analytics department recognized the need for an internal system that could effectively track all ongoing issues and give the team insight into potential future data integrity bugs to avoid and opportunities to exploit, the team did their research and settled on Atlassian’s Jira Software. As one of the leading issue tracking solutions on the market, Jira was a natural choice. Even more than its core tracking functionality, however, the team decided to move forward with Jira because of its flexibility and the opportunity to create seamless integrations with the rest of their established tech stack.