Brave Mobility: B2B Commerce & OMS
Brave Mobility successfully revolutionized their ordering system by harnessing Salesforce B2B Commerce and Order Management, overcoming the constraints of legacy systems characterized by manual entry and inability to scale alongside rapid business growth.
By implementing a personalized storefront and optimizing order and shipping management through an Order Management System (OMS), they significantly reduced manual processes and technical debt. This transformation enabled the automation of the ordering process, and the creation of insightful reports and dashboards, facilitating internal decision-making.
Challenge
Legacy systems with manual entry processes that couldn’t scale alongside rapid business growth, preventing efficient expansion into new regions.
Solution
Implemented Salesforce B2B Commerce and Order Management System (OMS) with a personalized storefront, automated order processing, and comprehensive reporting dashboards.
Results
- Launched new ordering system in just 8 weeks
- Reduced time to launch services in new regions from months to just 1-2 weeks
- Eliminated manual order entry processes
- Streamlined reporting on orders and revenue
- Reduced technical debt significantly