Orders Arrive Through Emails
Orders arrive through emails.
Salesforce B2B Commerce Consulting & Implementation
B2B buyers expect more than a product catalog and a checkout page.
They expect account-specific pricing, real-time inventory, self-service ordering, and access to the information they need without waiting on a sales rep.
Salesforce B2B Commerce helps organizations create buying experiences that support how modern B2B customers research, purchase, reorder, and manage accounts.
Whether you're launching a new commerce channel or modernizing an existing ordering process, we help build B2B Commerce around how your customers actually buy.
Digital buying system
One connected path from product discovery to reorder
Discover
Price
Order
Fulfill
Reorder
Salesforce B2B Commerce
Products, account pricing, inventory, orders, self-service, and fulfillment data in one buying experience.
Agentforce for commerce
Personalized experiences, workflow automation, buying signals, and smarter self-service interactions.
Who We Help?
Your Customers Already Buy Online. Can They Buy From You?
Most B2B organizations didn't design their ordering process for today's buyer.
Orders arrive through emails. Pricing lives in spreadsheets. Customers call for inventory updates. Reorders require sales involvement.
At some point, the buying experience becomes harder than it should be. We help organizations create digital commerce experiences that make purchasing easier for customers while reducing operational effort internally.
Pricing Lives In Spreadsheets
Pricing lives in spreadsheets.
How We Help
Customer-Specific Buying Experiences
Support contract pricing, buyer groups, approval workflows, and account-specific purchasing experiences.
Product Catalog & Merchandising
Structure products, bundles, and categories for easier management and faster purchasing.
Self-Service Ordering
Enable ordering, reordering, account management, and order tracking without sales intervention.
Commerce & Revenue Cloud Integration
Connect commerce, quoting, pricing, and ordering within a single revenue process.
Inventory, ERP & Fulfillment Connectivity
Keep product availability, pricing, and order data synchronized across systems.
Our B2B Commerce Implementation Process
- 01
Understand How Customers Buy
Review ordering processes, customer journeys, account structures, pricing models, fulfillment workflows, and operational requirements.
- 02
Design The Commerce Experience
Define catalog strategy, pricing architecture, buyer experiences, self-service capabilities, and integration requirements.
- 03
Implement B2B Commerce
Configure storefronts, customer experiences, purchasing workflows, account management, and commerce functionality.
- 04
Connect Business Systems
Integrate ERP, inventory, fulfillment, Revenue Cloud, CRM, and operational platforms that support the buying experience.
- 05
Launch & Optimize
Support adoption, monitor performance, and evolve the commerce experience as customer expectations continue to change.
Frequently Asked Questions
Salesforce B2B Commerce is a digital commerce platform designed for business-to-business transactions. It allows customers to browse products, view account-specific pricing, place orders, manage accounts, and access purchasing information online.
Yes. Pricing can be customized by customer account, contract, region, buyer group, product category, or negotiated agreement.
Yes. B2B Commerce can integrate with Revenue Cloud and CPQ to support configured products, quote-to-order workflows, contract pricing, and complex sales processes.
Yes. Customers can access previous orders, reorder products, manage account information, and track purchases through self-service experiences.
Talk To A B2B Commerce Specialist
Whether you're launching a digital commerce channel, improving self-service ordering, or connecting Commerce Cloud with Revenue Cloud, we'd be happy to help.