01
More Efficient Operations
Replace manual steps and fragmented workflows with structured automation, clear ownership, and connected case work.
Salesforce For Public Service
Modernize The Work.
Improve The Experience.
Stack helps government agencies and public utilities turn complex processes, disconnected data, and manual service delivery into Salesforce systems people can actually use—from Public Sector Solutions to Agentforce Public Sector.
Proof
Past performance across federal, state, and public-utility programs.
View engagement detailsFederal
Library of Congress
Enhancing the Technical Reference Model and Demand Management modules to improve IT governance, asset information, and demand lifecycle management.
View engagement StateFlorida Department of Financial Services
Replacing the legacy iCAP/eCAP collateral system with a Salesforce platform for automated workflows, real-time reporting, and secure data integration.
View engagement Public UtilityWSSC Water
Implementing a phased ServiceNow procurement solution integrated with Oracle Procure-to-Pay for workflow automation, reporting, and staff enablement.
View engagementBuilt For The Reality Of Government Work
Modern platforms only matter when the process improves.
01Public-sector programs carry complex policies, approvals, reporting needs, and service expectations. Technology has to make that work clearer—not move the same friction into a new interface.
02Stack starts with how the service is delivered today, where handoffs break down, and what staff and constituents need from the future state.
03Then we design the right mix of Public Sector Solutions, Agentforce Public Sector, Service Cloud, Experience Cloud, and connected data around the operating model—and build a system teams can support after launch.
What Better Delivery Looks Like
A clearer path from request to outcome.
The goal is not software for its own sake. It is more consistent work, better access to information, and stronger visibility into service delivery.
02
Greater Transparency
Give teams better access to operational information and a clearer view of how requests move through the organization.
03
Better Decisions
Bring timely, trusted data into the workflows where leaders and staff need to make decisions.
04
Better Service Experiences
Create clearer digital intake, communication, status, and resolution experiences for the people the agency serves.
How We Work
A delivery model built for accountability.
- 01
Understand The Program
Map the service, policy, teams, systems, handoffs, and outcomes that define the work.
- 02
Design The Operating Model
Define future-state workflows, data ownership, permissions, integrations, and reporting needs.
- 03
Build & Validate
Configure Salesforce, connect systems, test with real users, and validate the full service journey.
- 04
Launch & Improve
Support adoption, monitor performance, and refine the platform as programs and requirements evolve.
Delivery Requirements
Security & Accessibility
We define the applicable controls, platform boundary, evidence, testing, and shared responsibilities before implementation—not after launch.
Section 508 & WCAG 2.1 AA
We design and test public-facing experiences against the Section 508 requirements and WCAG 2.1 AA success criteria defined for the engagement. Any conformance claim depends on agreed scope, testing, documented exceptions, and remediation.
Accessibility statementStateRAMP familiarity
We account for StateRAMP-aligned procurement and security review needs when planning architecture, evidence, integrations, and delivery responsibilities. Platform authorization remains specific to the selected Salesforce service and environment.
FedRAMP-authorized Salesforce environments
We support delivery planning for Salesforce Government Cloud Plus environments, which Salesforce maintains as a FedRAMP High-authorized platform. That authorization applies to Salesforce Government Cloud Plus—not automatically to Stack Intelligence or every connected system.
CJIS-aware delivery
For justice or law-enforcement-adjacent programs, we plan around agency-defined CJIS controls for access, auditability, roles, environments, data handling, and connected systems. Applicable requirements are confirmed with the agency or prime before implementation.
Data residency considerations
We map where data is stored, processed, integrated, logged, and supported, then align the solution with agency residency requirements and the capabilities of the selected Salesforce environment.
Past Performance
Relevant programs, platforms, and outcomes.
| Agency type | Program | Clouds / platforms | Duration | Outcome |
|---|---|---|---|---|
| Federal | Library of Congress IT Planning Automation | ServiceNow TRM · Demand Management · ITSM integration | Not publicly stated | Improved IT asset governance, demand lifecycle management, workflow consistency, and integration with the Library's existing ServiceNow ITSM environment. |
| State | Florida DFS Collateral Management Modernization | Salesforce · Digital reporting portal · Custodian data integration | Multi-year | Modernized monthly reporting, trust-business and QPD oversight, workflow notifications, real-time collateral data, and staff and stakeholder experiences. |
| Public Utility | WSSC Water Procurement Modernization | ServiceNow · IntegrationHub · Oracle Procure-to-Pay | Phased; duration not publicly stated | Automated procurement approvals, supplier notifications, contract renewals, reporting, real-time data synchronization, training, and ongoing support. |
Capability Statement
Public-sector delivery at a glance.
Stack Intelligence helps government agencies and public utilities modernize complex service, oversight, procurement, and operational workflows across Salesforce and connected enterprise platforms.
Our public-sector work can span Public Sector Solutions and Agentforce Public Sector, with Service Cloud, Experience Cloud, integrations, data architecture, and Government Cloud Plus selected according to program requirements.
Download Capability Statementengage@stackintelligence.com · +1 (440) 755-3334 · Beachwood, Ohio
Core capabilities
- Public-sector discovery, process mapping, and implementation planning
- Service Cloud case, intake, knowledge, and resolution workflows
- Experience Cloud constituent, partner, and self-service portals
- Public Sector Solutions and Agentforce Public Sector planning
- Integrations, data architecture, reporting, and operational automation
- Accessibility-aware delivery, testing, documentation, training, and post-launch support
Differentiators
- Architecture-first delivery led by experienced Salesforce practitioners
- Demonstrated federal, state, and public-utility past performance
- Focus on usable workflows, accountable delivery, and long-term support
- Experience connecting Salesforce and enterprise systems around real operating processes
Public Sector Questions
Planning A Public-Sector Salesforce Program?
Bring us the process, the constraints, and the outcome you need. We will help shape the path forward.