Federal Government · ServiceNow · Demand Management · ITSM Integration
Library of Congress: Modernizing IT governance and decision-making through Technical Reference Model and Demand Management enhancements
The Challenge
What had to change.
The Library of Congress needed to improve IT planning automation, normalize technology asset information, and strengthen demand lifecycle management within its existing ServiceNow environment.
What We Built
The solution, component by component.
- 01
Enhanced the Technical Reference Model to categorize and normalize IT asset data.
- 02
Addressed Demand Management backlog items and improved the demand-module experience.
- 03
Integrated TRM and Demand Management with existing ServiceNow ITSM systems.
The Results
What changed after launch.
- Improved the structure and accuracy of vendor and technology asset information.
- Strengthened IT governance and demand lifecycle management.
- Created a more unified ServiceNow environment for IT operations.
Clouds & Capabilities
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