Public Utility · ServiceNow · IntegrationHub · Oracle Procure-to-Pay

WSSC Water: Streamlining procurement workflows through ServiceNow and Oracle Procure-to-Pay integration

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The Challenge

What had to change.

WSSC Water needed stronger visibility and control across procurement approvals, supplier communications, contract renewals, reporting, and connected procurement data.

What We Built

The solution, component by component.

  1. 01

    Planned the program with procurement, IT, and supplier-diversity stakeholders.

  2. 02

    Integrated Oracle Procure-to-Pay with ServiceNow through IntegrationHub.

  3. 03

    Built automated workflows for approvals, supplier notifications, and contract renewals.

  4. 04

    Included comprehensive training and ongoing support for WSSC staff.

The Results

What changed after launch.

  • Improved visibility and control across procurement workflows.
  • Enabled real-time synchronization of procurement data.
  • Automated approvals, notifications, and contract-renewal processes.
  • Supported staff adoption through training and ongoing assistance.

Clouds & Capabilities

Integrations & Data Architecture

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